Privacy Policy

2. How Ironwood Collects Personal Data

In most cases, we collect Personal Data directly from you that you voluntarily submit to us. We will ask you for Personal Data when you interact with us, such as registering on our websites, submitting an application to us, using any interactive features or applications, signing up to receive a newsletter or a rebate, participating in a savings program, making a direct purchase, or calling or emailing us to ask questions. We may collect additional data from other sources, such as public records, and/or third-party data suppliers who enhance our files, and/or from social media sites such as Facebook.

From time to time we may obtain from third party sources Personal Data on healthcare professionals. This information is used to verify such things as professional status, state license information, eligibility to receive samples of Ironwood pharmaceutical products, identity and specialty when providing tailored information, communications or products/and or services.

If you interact with us online, we use cookies and other technological tools to collect data about your computer and your use of our website and applications. If you use a mobile application that Ironwood has developed, that application will inform you of the data that the mobile application collects and what information it may transfer to Ironwood. We treat this data as Personal Data, only when it, or other data that is associated with it, can be used to identify you. For more information about cookies and other technologies, please see the “Cookies and Other Data Collection Technologies” below. 

3. How Ironwood Uses Personal Data

Ironwood may use your Personal Data for its business purposes, such as:

• To respond to your requests for information, products, services, including managing your online accounts with us;
• To provide you with general health information (such as information on certain health conditions) as well as information about our products and services;
• To provide you with marketing communications and offers for products and services;
• To deliver our products;
• To administer promotional programs, such as sweepstakes, rewards, and rebate programs;
• To determine if you are eligible for certain products, services, or programs (such as patient savings programs);
• If you have a business or professional relationship with Ironwood, to develop our business relationship with you;
• If you apply for a job via our career center, to consider you for employment;
• For our research and development efforts;
• To monitor and analyze our respective business operations and website and other applications usage;
• To anonymize data so that it is no longer Personal Data
• For product safety, such as adverse event reporting, product complaint reporting, or to communicate product safety information to you; and/or:
• For other everyday business purposes, such as payment processing and financial account management, product development, contract management, website administration, fulfillment, analytics, fraud prevention, corporate governance, reporting, and legal compliance. 

4. When and Why Personal Data Is Disclosed by Ironwood

Ironwood does not sell, share, or otherwise distribute your Personal Data with third parties for their marketing purposes. Ironwood will share your Personal Data only in compliance with applicable laws and regulations. For example, we may share your Personal Data as follows:

• We may share your Personal Data with your consent or as you direct. For example, we may share data with your doctor as part of programs in which you agree to participate.
• We may share your Personal Data with our affiliated companies, product co-promotion and co-marketing partners, which may only use your Personal Data for the purposes listed herein.
• We may share your Personal Data with our service providers, who are bound by law or contract to protect your Personal Data and only use your Personal Data in accordance with our instructions. For example, we may share your Personal Data with vendors who provide data processing or fulfillment services for us.
• We may also disclose your Personal Data where needed to affect the sale or transfer of business assets, to investigate legal issues, enforce our rights, protect our property, or protect the rights, property or safety of others, or as needed support external auditing, compliance and corporate governance functions.
• We may also disclose your Personal Data when requested under legal process or otherwise required by law, such as in response to a subpoena, including to law enforcement agencies and courts in the United States and other countries where we operate.
• Please note that we may also disclose data about you that is not personally identifiable. For example, we may publish reports that contain aggregate and statistical data about our customers. These reports do not contain any data that would enable the recipient to contact, locate, or identify you.
• We may also disclose your Personal Data to try to protect you against, and to prevent, fraud, illegal activity (such as identifying and responding to incidents of hacking or misuse of our websites and mobile applications), and claims and other liabilities.

5. Cookies and Other Data Collection Technologies

For example, when you visit our website, we may place cookies on your computer. Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store data or settings in your browser. Cookies allow us to recognize you when you return. They also help us provide a customized experience and enable us to detect certain kinds of fraud.

Ironwood may make use of pixel tags and web beacons. These are tiny graphic images placed on website pages or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, the pixel tags and web beacons generate a notice of that action. These tools allow us to measure response to our communications and improve our web pages and promotions.

We collect many different types of data from cookies and other technologies. For example, we may collect data about the device you use to access our website, your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located and the date and time you visit our sites and the pages you visit. Our server logs also record the IP address of the device you use to connect to the Internet. An IP address is a unique identifier that devices use to identify and communicate with each other on the Internet. We may also collect data about the website you were visiting before you came to Ironwood and the website you visit after you leave our site.

In many cases, the data we collect using cookies and other tools is only used in a non-identifiable way, without any reference to Personal Data. For example, we use data we collect about all website users to optimize our websites and to understand website traffic patterns.

In some cases, we do associate the data we collect using cookies and other technology with your Personal Data. This Privacy Statement governs how we use that data when we associate it with your Personal Data.

To monitor utilization of the Site and continuously improve its quality, we may compile statistical information concerning the usage of the Site using analytics services, such as those provided by Google Analytics. Examples of this information would include: the number of visitors to the Site, or to sections or pages within the Site, patterns of traffic flowing through the Site, length of time spent on the Site, or in sections or pages of the Site, the other sites that refer visitors to the Site, the pages of the Site that visitors frequently use as entry and exit points, utilization of the browser and operating systems and versions used by visitors to the Site, methods used to browse away from the page, any phone number used to call our customer service number, and location information. The analytics services may transfer this information to third parties in case of a legal obligation or if a third party processes data on behalf of that service.

To compile this information, we may collect and store:

• Your IP address
• Your operating system and platform
• Your browser type and version
• Time zone setting
• Browser plug-in types and versions
• The pages you visit within the Site
• Data provider
• The length of time you spend on pages within the Site
• The site from which you linked to ours
• Search terms you used in search engines that resulted in you linking to the Site, etc.

While all of this information can be associated with the IP address your computer had while you visited the Site, it will not be associated with you as an individual, or associated with any other information you may submit through the Site, or that we may store about you for any other purposes. We may use this information to generate aggregate statistics about visitors to our Site. Please check your web browser if you want to learn what information your browser sends or how to change your settings

Ironwood has relationships with third party advertising companies and may place advertisements on some of our websites which may include this website and other websites, and to perform tracking and reporting functions for this website and other websites. These third-party advertising companies may place cookies on your computer when you visit our website or other websites so that they can display targeted advertisements to you. These third-party advertising companies do not collect Personal Data in this process, and we do not give any Personal Data to them as part of this process. However, this Privacy Statement does not cover the collection methods or use of the data collected by these vendors. For more information about third party advertising, please visit the Network Advertising Initiative (NAI) at www.networkadvertising.org.

The Site may contain embedded content (e.g., videos). If so, embedded content may place third party cookies on your device that track your online activity to enhance your experience or assess the success of their application. We have no direct control over the information these cookies collect and you should refer to their website privacy policy for additional information.

6. Social Media Plug-ins

This website uses social medial plugins (e.g., the Facebook “Like” button, “Share to Twitter” button) to enable you to easily share information with others. When you visit our website, the operator of the social plugin can place a cookie on your computer, enabling that operator to recognize individuals who have previously visited our site. If you are logged into the social media website (e.g., Facebook, Twitter) while browsing on our website, the social plugins allow that social media websites to share data about your activities on our website with other users of their social media website. For example, Facebook Social Plugins allows Facebook to show your Likes and comments on our pages to your Facebook friends. Facebook Social Plugins also allows you to see your friends’ Facebook activity on our website. Ironwood does not control any of the content from the social media plugins. For more information about social plugins from other social media websites you should refer to those sites’ privacy and data sharing statements.

7. Do-Not Track Signals and Similar Mechanisms

Some web browsers may transmit “do-not-track” signals to websites with which the browser communicates. Websites linked to this Privacy Statement may not respond to these “do-not-track” signals.

8. Tell-A-Friend Functions

Ironwood may offer “tell-a-friend” functionality on our websites. If you choose to use this function, we will collect Contact Data (as defined above) for your friend. We will automatically send your friend a one-time email with the information you specified or inviting him or her to visit the site. Ironwood uses this data for the sole purpose of sending this one-time email and we do not retain the data.

9. Your Choices

You can always limit the data you provide to Ironwood, but if you choose not to provide certain requested information, you may be unable to access some of the services, offers, and content on our websites. You can also limit the communications that Ironwood may send to you by following a simple opt-out process. Simply follow the instructions in our advertisement/promotional emails to opt-out of receiving future marketing communications.

Please note that even if you opt-out of promotional emails, we may still need to contact you with important transactional data about your account or your purchase. For example, even if you opt-out of advertisement/promotional emails, we will still send you a confirmation when you purchase something from our website, a notification of changes to, expiration of, or discontinuation of a program you are enrolled in, and product safety communications.

You can manage cookie preferences and opt-out of having cookies and other data collection technologies used by adjusting the settings on your browser. All browsers are different, so visit the “Help” section of your browser to learn about cookie preferences and other privacy settings that may be available.

You can opt-out of being targeted by those third-party advertising companies that are NAI members online at www.networkadvertising.org.

10. Access and Correction

Ironwood takes reasonable measures to maintain updated and accurate Personal Data and we respect your right to access and correct your Personal Data. You may update your Personal Data at any time by contacting us online at https://www.ironwoodpharma.com/contact-us by clicking on the “Privacy or personal data inquiries pertaining to Ironwood’s privacy policy” link, or directly by logging into your online account, should you have one. You can also write us at the address in the “How to Contact Us” section below. If you send us a letter, please provide your name, address, email address, and detailed information about the change(s) you would like to make.

11. Data Security

Ironwood has implemented a data security program that contains administrative, technical and physical controls that are designed to reasonably safeguard your Personal Data from unlawful use and unauthorized disclosure. However, no system is completely secure or error-free. We do not, and cannot, guarantee the complete security of your personal information.

12. Disclosure to Subsequent Owner or Operator

If all or part of Ironwood is sold or merged into another entity, the data we have about you may be transferred to a third party as part of that transaction. We will try to assure that no Personal Data that is transferred will be used or shared in a manner inconsistent with this Privacy Statement without your consent. However, in the event of a sale or merger, your continued use of this site signifies your agreement to be bound by the privacy statement and other applicable terms of the subsequent owner or operator.

13. Consent to Processing in the United States and Elsewhere

This site is owned and operated by Ironwood in the United States, but the data you provide will be accessible to our product co-promotion and co-marketing partners, affiliates, vendors, and suppliers in other countries. Furthermore, if you are visiting this site from another country other than the United States, your communication with us will necessarily result in the transfer of data across international boundaries. The level of legal protection for Personal Data is not the same in all countries. However, we will take the security measures described in this Privacy Statement in an effort to keep your data secure. By using this site, you consent to the collection, storage, and processing of your data in the United States and in any country to which we may transfer your data in the course of our business operations.

14. Privacy Statements of Third Parties

This Privacy Statement only addresses the use and disclosure of data by Ironwood. We may provide links to outside websites or advertisements for third parties that have their own privacy statements and data collection, use and disclosure practices. Our independent dealers, suppliers and business partners have their own privacy statements, too. We encourage you to familiarize yourself with the privacy statements provided by all third parties prior to providing them with data or taking advantage of an offer or promotion.

We may also provide links to third party integrations. Third party integrations are websites or platforms that synchronize with our Site to provide you with additional functionality, tools, or services such as accepting job applications, sending newsletters, applying for credit, etc. You acknowledge and agree we are not responsible for the availability of third party integrations and do not endorse and are not responsible or liable for any content, advertising, goods, services or other materials on, available through, or provided by such sites, resources, or integrations. We are not responsible for the privacy or other practices of such sites and cannot guarantee the security of personal information that you provide, or is collected by, such sites. We encourage you to review the privacy policies and terms and conditions on those linked sites.

15. Children’s Privacy

Ironwood websites and applications are not intended to attract children, and we do not knowingly collect any Personal Data of anyone under the age of 13. If you believe your child is using our website, please contact us online at https://www.ironwoodpharma.com/contact-us by clicking on the “Privacy or personal data inquiries pertaining to Ironwood’s privacy policy” link, so we can investigate and delete any inappropriate data.

16. Forums, Product Reviews and Other Public Areas

Our websites may contain forums and other areas where you can publicly post product reviews, communicate with others, and submit media content. Prior to posting in these areas, please read our Terms of Use carefully. You have no privacy rights in public postings. All the data you post will be accessible to anyone with Internet access, and any Personal Data you include in your posting may be read, collected, and used by others. For example, if you post your email address along with a product review, you may receive unsolicited messages. Please use caution when posting any Personal Data.

17. Changes to this Privacy Statement

We will only use Personal Data in the manner described in this Privacy Statement in effect when the data was collected from you. However, we reserve the right to change the terms of this Privacy Statement at any time by posting revisions to our site. If we make any material changes to this Privacy Statement, we will either notify you or place a prominent notice on our website. If at any point, we decided to use Personal Data in a manner different from that stated at the time it was collected, you will be given a choice to allow or disallow any additional uses or disclosures of your personally identifiable data, beyond that which was stated in this Privacy Statement at the time your data was collected.

You understand and agree that your continued use of the Site on and/or after the effective date means that the collection, use, and sharing of your personal information is subject to the updated Policy.

Except to the extent we receive your authorization or as permitted or required by applicable law, we will handle your data in accordance with the terms of the Policy in effect at the time of the collection.

This Policy is governed by the internal substantive laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles. Jurisdiction for any claims arising under or out of this Privacy Policy shall lie exclusively with the state and federal courts within the Commonwealth of Massachusetts. If any provision of this Policy is found to be invalid by a court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Policy, which shall remain in full force and effect.

Any portions of this policy are void to the extent they are prohibited by applicable law.

18. California Privacy Rights

Please see Ironwood’s California Consumer Privacy Policy.

19. Social Security Number Protection Policy

Ironwood collects Social Security numbers in the ordinary course of its business. Ironwood has implemented reasonable technical, physical and administrative safeguards designed to help protect the Social Security numbers from unlawful use and unauthorized disclosure. Ironwood has policies that are designed to provide for the proper use and protection of Social Security numbers obtained in the course of doing business by Ironwood. Such policies are intended to protect the confidentiality of Social Security numbers, prohibit unlawful disclosure of Social Security numbers, and limit access to Social Security numbers. The policies apply to multiple methods of collection of Social Security numbers, including Social Security numbers obtained by oral, written and electronic means. In particular, access to Social Security numbers is limited to those workers and service providers who have a need to access the data to perform tasks for Ironwood. Social Security numbers are only disclosed to third parties in accordance with Ironwood’s established Privacy Statement.

We will only disclose Social Security numbers: (i) with those service providers, auditors, advisors, and/or successors in interest who are legally or contractually obligated to protect them, or (ii) as required or permitted by law.

20. How to Contact Us and Your Rights

Please contact us if you have any questions or comments about our privacy practices, your privacy choices, or this Privacy Statement. You can always reach us online at https://www.ironwoodpharma.com/contact-us by clicking on the “Privacy or personal data inquiries pertaining to Ironwood’s privacy policy” link. You may contact us to update or correct much of your personal information that you provided to us through the Site, or to opt out from our mailings and other services and communications that you may have signed up for.

If you choose to contact us via mail at the address below, please provide your name, address, email address, and information about the communication that you do not want to receive.

Ironwood Pharmaceuticals
Attn: Privacy Officer
100 Summer Street
23rd Floor
Boston, MA 02110

In addition, you may contact us at https://www.ironwoodpharma.com/contact-us at any time to request access to the personal data we hold about you, to correct any mistakes or to request deletion of the same or withdraw your consent to certain types of processing of your personal data. If such a request places Ironwood or its affiliates in breach of its obligations under applicable laws, regulations or codes of practice, then Ironwood may not be able to comply with your request. However, you may be able to request that we block the use of your personal information for further processing. You may also have a right to data portability to another data controller under certain circumstances.

Nevada residents

If you are a Nevada resident, you may have the following additional rights. Terms used in this section shall have the meaning ascribed to them by the applicable Nevada data protection law.

Do Not Sell. Ironwood does not sell the covered information of Nevada residents. However, we are required by law to notify you of your right to submit a verified request instructing Ironwood not to sell any of the covered information we have collected about you or will collect through our website. You may submit your request here: https://www.ironwoodpharma.com/contact-us.

Access or Correct. You may ask to review or instruct Ironwood to correct any of the covered information we have collected about you through our website by submitting a request here: https://www.ironwoodpharma.com/contact-us.